Shipping policy

Where do we ship?

We ship to customers across the United States and internationally. Shipping rates and delivery times vary based on your location.

Processing Time

Orders are typically processed and shipped within 3–5 business days. During peak seasons, processing may take slightly longer. You will receive a confirmation email with tracking information once your order has shipped.

Shipping Rates

Shipping costs are calculated at checkout based on the weight of your order and your delivery address. We work hard to keep shipping costs as low as possible.

International Shipping

International orders may be subject to customs duties, taxes, and import fees imposed by the destination country. These charges are the responsibility of the customer and are not included in our shipping rates.

Returns & Exchanges

Return Policy

We want you to love your bird bath. If you are not completely satisfied with your purchase, please contact us within 30 days of delivery to initiate a return.

Conditions for Returns

• Items must be unused and in their original condition
• Items must be returned in their original packaging
• Custom or personalized items are not eligible for return

Damaged Items

If your order arrives damaged, please take photos immediately and contact us within 7 days of delivery. We will work with you to resolve the issue as quickly as possible, whether that means a replacement or a refund.

How to Start a Return

To initiate a return or report a damaged item, please contact us through our Contact page with your order number and details. Our team will guide you through the process.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds are processed within 5–7 business days to your original payment method.